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Billing

How do I request a refund?

Refund requests are processed through your app store (Apple App Store or Google Play). Go to your purchase history, find the Trucky™ subscription charge, and select 'Request Refund'. For billing disputes or special circumstances, contact our support team at support@aicybermedia.com.au with your account details.

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How do I upgrade my subscription plan?

Go to Settings > Subscription > Upgrade Plan. Compare available plans and their features, then select your preferred option. Payment is processed through your app store account. Pro-rated charges apply when upgrading mid-cycle, so you only pay the difference.

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How do I cancel my subscription?

To cancel, go to Settings > Subscription > Manage Subscription > Cancel. Your premium features remain active until the end of your current billing period. You can resubscribe anytime. Note: Cancellation must be done at least 24 hours before your renewal date.

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My payment failed. What should I do?

Check that your payment method is up to date in your app store account settings. Ensure your card hasn't expired and has sufficient funds. If using a business card, verify it's approved for app store purchases. Contact your bank if the issue persists, as some cards block recurring app payments.

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