Privacy Policy

1. Introduction

Welcome to Trucky™, a product of AI CYBER AUSTRALIA PTY LTD ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you understand how we collect, use, and share your personal information. This Privacy Policy applies to our mobile application, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, phone number, and password when you create an account.
Profile Information: Commercial Driver's License (CDL) details, vehicle information, company affiliation, and profile photo.
Payment Information: Billing address and payment method details (processed securely through third-party payment processors).
Communications: Messages, feedback, and support requests you send to us.

2.2 Information Collected Automatically

Location Data: GPS coordinates, route history, and navigation data to provide our core navigation services.
Device Information: Device type, operating system, unique device identifiers, IP address, and mobile network information.
Usage Data: App interactions, features used, time spent on the app, crash reports, and performance data.
Voice Data: Voice commands processed through our Voice Assistant feature (with your consent).
Vehicle Data: Speed, fuel consumption, engine diagnostics, and other telematics data when connected to vehicle systems.

2.3 Information from Third Parties

Fleet management companies or employers who register you as a driver.
Third-party services you connect to your account (e.g., ELD providers, fuel card services).
Publicly available information from government databases for compliance verification.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

Provide truck-specific navigation and route optimization.
Process voice commands and provide voice assistant functionality.
Enable fleet management features and driver communication.
Facilitate document scanning and management.

3.2 App Improvement

Analyze usage patterns to improve features and user experience.
Develop new features and services based on user behavior.
Fix bugs, troubleshoot issues, and optimize performance.
Train and improve our AI and machine learning models.

3.3 Marketing and Communications

Send promotional materials, newsletters, and product updates.
Provide personalized recommendations and offers.
Conduct surveys and gather feedback.
Display targeted advertisements within our Services.

3.4 Safety and Compliance

Ensure compliance with transportation regulations (HOS, weight limits, etc.).
Detect and prevent fraud, abuse, and security threats.
Respond to legal requests and enforce our terms.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

4.1 Service Providers

We share information with vendors and service providers who perform services on our behalf, including cloud hosting, analytics, payment processing, customer support, and marketing services.

4.2 Business Partners

We may share information with business partners for joint marketing initiatives, co-branded services, and promotional offers that may be of interest to you.

4.3 Advertising Partners

We work with third-party advertising companies to display ads within our Services and on other platforms. These partners may collect and use information about your activities to provide targeted advertising.

4.4 Fleet Operators and Employers

If you use Trucky™ through a fleet management account, your employer or fleet operator may access your location, driving data, and usage information.

4.5 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, safety, or property.

4.6 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Retention

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

Account Data: Retained while your account is active and for up to 3 years after account deletion.
Location and Trip Data: Retained for up to 5 years for service improvement and compliance purposes.
Usage Analytics: Retained in aggregated form indefinitely for product improvement.
Marketing Data: Retained until you opt out or request deletion.

6. Your Rights and Choices

6.1 Access and Portability

You can request a copy of your personal data in a portable format.

6.2 Correction

You can update or correct your account information at any time through the app settings.

6.3 Deletion

You can request deletion of your account and personal data, subject to legal retention requirements.

6.4 Marketing Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences in the app.

6.5 Location Services

You can disable location services through your device settings, though this may limit app functionality.

6.6 Do Not Sell My Information (California Residents)

California residents have the right to opt out of the "sale" of personal information under the CCPA. To exercise this right, please contact us at the information provided below.

7. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and app, and updating the "Last updated" date. Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@aicybermedia.com.au
Support: support@aicybermedia.com.au