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Find answers to common questions, browse our documentation, or get in touch with our support team.

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Getting Started

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Features

5 articles

Account

4 articles

Troubleshooting

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Billing

5 articles

Frequently Asked Questions

Can't find what you're looking for? Our support team is here to help.

What is Trucky™ AI?

Trucky™ is Australia and New Zealand's first AI-powered logistics platform, designed specifically for truckers to automate compliance, optimize routes, and streamline daily operations.

How does route optimization work?

Our AI analyzes real-time traffic data, weather conditions, historical patterns, and road conditions to calculate the most efficient route, saving you time and fuel.

Is my data secure?

Yes, all your data is encrypted and stored securely. We comply with Australian privacy regulations and never share your personal information with third parties.

Do I need to verify my identity?

Basic verification is required for compliance features. This helps ensure accurate logbook entries and regulatory compliance.

Which vehicles are supported?

Trucky™ supports all heavy vehicles including trucks, B-doubles, road trains, and buses operating under NHVR regulations.

Can I access Trucky™ on mobile?

Yes, Trucky™ is available on iOS and Android devices, with full functionality including voice commands while driving.

What are the subscription fees?

We offer flexible plans starting from a free tier. Premium features are available with monthly or annual subscriptions.

How can I contact support?

Our support team is available 24/7 via in-app chat, email, or phone. Premium users get priority support.

Getting Started

4 articles

How do I create a Trucky™ account?

Download the Trucky™ app from the App Store or Google Play, then tap 'Sign Up'. You can register using your email address, phone number, or sign in with Google or Apple. Follow the prompts to complete your profile and vehicle details.

How do I set up my vehicle profile?

After creating your account, go to Settings > Vehicle Profile. Enter your vehicle type, dimensions (height, width, length), weight limits, and any special requirements like hazardous goods permits. This ensures route optimization accounts for your specific vehicle.

How do I plan my first trip with Trucky™?

Tap the 'New Trip' button on the home screen, enter your destination, and Trucky™ will calculate the optimal route based on your vehicle profile. Review the suggested route, check for any alerts about road restrictions, and tap 'Start Navigation' when ready.

How do I connect my ELD device?

Go to Settings > Integrations > ELD Device. Select your ELD manufacturer from the list, then follow the pairing instructions. Trucky™ supports most major ELD brands including KeepTruckin, Samsara, and Omnitracs. Once connected, your hours of service will sync automatically.

Features

5 articles

What voice commands can I use while driving?

Trucky™ supports hands-free voice commands for safety. Say 'Hey Trucky' followed by commands like 'Find nearest rest stop', 'Report traffic ahead', 'Start break timer', 'Call dispatch', or 'What's my ETA'. The AI assistant understands natural language, so you can speak normally.

Does Trucky™ work offline?

Yes, Trucky™ has offline mode for areas with poor connectivity. Before your trip, download the route maps by tapping the download icon. Core navigation and compliance tracking work offline. When you reconnect, all data syncs automatically to the cloud.

How does fuel optimization work?

Trucky™'s AI considers fuel prices along your route, your vehicle's fuel efficiency, terrain, and traffic patterns to suggest optimal fueling stops. It factors in your fuel tank capacity and suggests stops that minimize total trip cost while avoiding running low.

How do weather alerts work?

Trucky™ monitors weather conditions along your route in real-time. You'll receive push notifications about severe weather, high winds, ice warnings, or flooding. The AI can automatically suggest alternative routes or safe stopping points when dangerous conditions are detected.

How do I use the document scanner?

Tap the camera icon in the app to scan delivery documents, bills of lading, or receipts. The AI automatically extracts key information like dates, addresses, and reference numbers. Scanned documents are organized by trip and can be exported as PDFs or shared directly with dispatch.

Account

4 articles

How do I change my password?

Go to Settings > Account > Security > Change Password. Enter your current password, then your new password twice to confirm. For security, passwords must be at least 8 characters with a mix of letters, numbers, and symbols. You'll receive an email confirming the change.

How do I update my profile information?

Navigate to Settings > Account > Profile. Here you can update your name, phone number, email address, and profile photo. Changes to your email require verification. Your license information can be updated under Settings > Documents.

How do I delete my account?

Go to Settings > Account > Delete Account. You'll need to confirm your password and acknowledge that this action is permanent. All your data including trip history, documents, and settings will be permanently deleted after 30 days. Contact support if you need to recover data within this period.

How do I enable two-factor authentication?

Go to Settings > Account > Security > Two-Factor Authentication. Choose between SMS verification or an authenticator app like Google Authenticator. Follow the setup prompts and save your backup codes in a safe place. 2FA adds an extra layer of security to your account.

Troubleshooting

4 articles

What should I do if GPS is not working?

First, ensure location permissions are enabled for Trucky™ in your phone settings. Try toggling airplane mode on and off to reset GPS. If issues persist, go to Settings > Troubleshoot > Reset GPS. Make sure you're not in an area with poor satellite visibility like tunnels or dense urban canyons.

The app keeps crashing. What should I do?

Try these steps: 1) Force close the app and reopen it. 2) Check for app updates in your app store. 3) Clear the app cache in Settings > Storage > Clear Cache. 4) Restart your phone. 5) If problems continue, uninstall and reinstall the app. Your data is saved to the cloud and will restore automatically.

My data isn't syncing across devices. How do I fix this?

Ensure you're logged into the same account on all devices. Check your internet connection and try pulling down on the main screen to force a sync. Go to Settings > Account > Sync Status to see if there are any pending uploads. If issues persist, log out and back in to refresh your session.

Trucky™ is draining my battery quickly. How can I reduce this?

Enable Battery Saver mode in Settings > Performance > Battery Saver. This reduces GPS polling frequency and dims the screen during navigation. You can also disable background sync when not on a trip. Consider using a car charger during long hauls to keep your device powered.

Billing

5 articles

How do I upgrade my subscription plan?

Go to Settings > Subscription > Upgrade Plan. Compare available plans and their features, then select your preferred option. Payment is processed through your app store account. Pro-rated charges apply when upgrading mid-cycle, so you only pay the difference.

How do I cancel my subscription?

To cancel, go to Settings > Subscription > Manage Subscription > Cancel. Your premium features remain active until the end of your current billing period. You can resubscribe anytime. Note: Cancellation must be done at least 24 hours before your renewal date.

My payment failed. What should I do?

Check that your payment method is up to date in your app store account settings. Ensure your card hasn't expired and has sufficient funds. If using a business card, verify it's approved for app store purchases. Contact your bank if the issue persists, as some cards block recurring app payments.

How do I request a refund?

Refund requests are processed through your app store (Apple App Store or Google Play). Go to your purchase history, find the Trucky™ subscription charge, and select 'Request Refund'. For billing disputes or special circumstances, contact our support team at support@aicybermedia.com.au with your account details.

How do I get an invoice or receipt?

Go to Settings > Subscription > Billing History to view and download all your invoices and receipts. You can email them directly or download as PDF. For business accounts needing custom invoicing with ABN details, contact support to set up invoice preferences.

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues.

Ready to Get Started?

Join thousands of drivers already using Trucky to streamline their operations.